Customer Case Study: CRO Cantor BioConnect

Cantor BioConnect is a contract research organization that manages every stage of a clinical trial. Their biospecimen procurement lab serves the diagnostic manufacturing and pharmaceutical industry worldwide. Through their clinical trials, this small-contract research organization partners with hospitals, clinics, and doctors globally to collect clinical samples for research and testing.

Challenge: Cantor BioConnect needed a clinical trial management system

Cantor BioConnect runs clinical trials for contract research. Initially, they used Microsoft OneDrive to manage their trials, but when sponsors started asking if they had a clinical trial management system, Cantor BioConnect realized it was time for an upgrade.

They needed a system that was both effective and affordable for their small startup. Naomi Baker, the Director of Operations at Cantor BioConnect, shared with us three key elements they were looking for in a CTMS: compliance, cost, and collaboration.

• Compliance: While Microsoft OneDrive was compliant, Cantor BioConnect wanted a solution with upgraded security measures. The company deals with a lot of data, so compliance is a top priority.
• Cost: Cantor BioConnect is a small startup, so they don’t have a large budget for tools like a CTMS. They needed a solution that would check the boxes in a cost effective way.
• Collaboration: The Cantor BioConnect team has a lot on their to-do lists, so they wanted a software tool that came with support. A collaborative feel was a must so they could adapt the tool to fit their needs precisely.

It didn’t take long before Cantor BioConnect found a tool that met all their needs: ResearchManager.

Naomi Baker, the Director of Operations at Cantor BioConnect

Solution: A secure, reliable, and cost-effective CTMS

Cantor BioConnect discovered ResearchManager, a Clinical Research Suite that delivered reliable clinical trial management for the Cantor BioConnect team. 

Compliance

Cantor BioConnect’s top priority was managing their clinical trial data in a safe, secure, and compliant way. ResearchManager is:

• GCP compliant
• HIPAA compliant
• GDPR compliant
• ISO 27001 certified
• NEN 7510 certified
• ISO 14155 compliant
• 21 CFR Part 11 compliant

It’s safe to say Cantor BioConnect’s data is in good hands. 

Cost-Effective

Cantor BioConnect takes advantage of two of ResearchManager’s tools: the CTMS and the eTMF. Purchasing these tools is considerably more affordable than choosing any of the competitive alternatives.

While the price was affordable, Baker shared that the ResearchManager team still made sure Cantor BioConnect received a premium experience.

“I think ResearchManager is one of the only companies that actually spends time to understand what their customers want,” she said.

Collaboration

During the implementation stage, the ResearchManager team examined the daily operations and needs of each department at Cantor BioConnect. Leveraging this detailed understanding, ResearchManager tailored a platform that perfectly suited Cantor BioConnect’s needs.

Cantor BioConnect and ResearchManager held monthly meetings during the onboarding process to monitor progress, gather feedback, and make necessary adjustments. Within six months, Baker described their CTMS as “exactly what we needed.”

Result: A boost of authority that helps close more deals

Since bringing on ResearchManager, Cantor BioConnect has been able to use the CTMS as a selling point for sponsors. A great CTMS is a signal of a reliable contract research organization, so ResearchManager helped to boost Cantor BioConnect’s industry authority.

Cantor BioConnect has now used ResearchManager’s tools for a year, and both companies look forward to continuing their collaboration. When Baker was asked what she would say to a company considering working with ResearchManager, she made it clear:

“I would tell them they should definitely give it a shot. ResearchManager is one of the only companies that actually spends time to understand what their customers want. They build the implementation from scratch so that it’s exactly what we need.”