Yes, at ResearchManager, standard support is included in an SLA. We’re also always ready to make adjustments for specific needs in a customized SLA.
Yes, alongside the CRS, ResearchManager offers additional services such as consultancy and training. This includes data migrations, functional management, and customized adaptations.
Yes, global support is available. Our standard support is available on weekdays from 8:00 to 17:00 (CET) according to our standard SLA. Additionally, ResearchManager offers more comprehensive tailored support (e.g. 24/7) based on specific needs and requirements, which requires customized arrangements.