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Yes, at ResearchManager, standard support is included in an SLA. We’re also always ready to make adjustments for specific needs in a customized SLA.

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Yes, alongside the CRS, ResearchManager offers additional services such as consultancy and training. This includes data migrations, functional management, and customized adaptations.

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Yes, global support is available. Our standard support is available on weekdays from 8:00 to 17:00 (CET) according to our standard SLA. Additionally, ResearchManager offers more comprehensive tailored support (e.g. 24/7) based on specific needs and requirements, which requires customized arrangements.